Shipping & Returns


Shipping Information

We offer FREE worldwide shipping on all orders, ensuring your products reach you safely, no matter where you are.
We use (Australia Post) for reliable and timely delivery. Each item is carefully packed and thoroughly inspected before shipment.
We strive to ship all orders within 3 business days. Should you not receive your order within 10 days, please reach out to us via email for assistance.


Refund and Returns Policy

We want you to be completely satisfied with your purchase.
If for any reason you need to return an item, please ensure the return is made within 7 days from the date of purchase.
Unfortunately, we cannot accept returns after this period, so we encourage you to review your purchase as soon as possible.

Returned items must be in their original packaging and in unused, saleable condition to qualify for a return.
Please note the following details regarding returns:

Return Shipping Costs: If you wish to return an item, the return shipping cost is the responsibility of the customer.
The customer is required to cover any costs associated with returning the item to us.

Admin Processing Fee: A return processing fee of $10 may apply for all returns.
This fee helps us cover administrative and handling costs associated with processing your return.

Heavy or Bulky Items: For heavy or oversized items, the original shipping cost incurred by the company is non-refundable.
If you return such an item, we will issue a refund for the product price minus the original shipping fees.

We aim to provide a smooth and clear process for all returns, and we appreciate your understanding of these policies.
If you have any questions, please feel free to contact us.


Returns Process

We make returning items easy and hassle-free. If you need to return a product, please follow the steps below:

Email us at ([email protected]) with the following detail:

Your order number (found at the top of your confirmation email).
Your name, contact details, and shipping address.
A brief description of the item you’re returning.
Let us know whether you’d prefer a refund or an exchange.

Return your item(s) to:

Australis Cairo Argento
PO Box 1413,
Bowral, NSW 2576
Australia

Once we receive your return, we’ll process it promptly and notify you accordingly.
Should you have any questions or need further assistance, feel free to reach out. We're here to help!